All sales are final. We accept, for exchange only, returns for items in the materials and electronics kits that are damaged during shipping.
To request an exchange, within 2 business days of receiving the materials or electronics kit, email us at firstname.lastname@example.org to inform us of the damage. Then, return the damaged item to us along with a receipt or proof of purchase. Upon receipt of the damaged item, we will ship out a replacement. If a replacement is not available we will refund the full purchase price of your item.
Contact us before shipping the damaged item. You are responsible for paying for your own shipping costs associated with returning your item. Shipping costs associated with the original order are non-refundable. If you receive a refund, the cost of shipping will not be included in your refund.
Use a trackable shipping service or purchasing shipping insurance when returning an item.
Lost or Stolen Shipments:
Cultural STEM, LLC is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.